Legal
Privacy Policy
Effective date: 16 June 2026 · Applies to: Bezide website, Android app, and iOS app
1. Overview
Bezide LLP.("Bezide", "we", "our", or "us") operates the Bezide website (bezide.com), the Bezide Guest mobile app (available on Android and iOS), and the Bezide Host mobile app (available on Android). This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have over your data.
By using any Bezide product you agree to this policy. If you do not agree, please stop using our services.
We process data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and applicable data protection laws.
2. Data We Collect
2.1 Account & profile data
When you create a Bezide account: full name, email address, phone number, profile photo (optional), and password (hashed — we never store it in plain text).
2.2 Host-specific data
Hosts additionally provide: business name, property details, pricing, photos, address and geo-coordinates, government-issued identity documents for KYC verification, bank account details for payouts, and emergency contact information.
2.3 Booking & payment data
Check-in/check-out dates, guest count, special requests, and booking history. Payment transactions are processed by Razorpay — we do not store raw card numbers or UPI credentials. We retain transaction IDs, amounts, and status for accounting and dispute resolution.
2.4 Location data
On the mobile apps, we request your approximate or precise location only while the app is in use(foreground only) to show nearby stays and suggest your city. We do not track your location in the background or when the app is closed.
2.5 Device & usage data
Device model, OS version, app version, crash reports, and page-view analytics to help us fix bugs and improve the product. We use this data in aggregate and do not sell it.
2.6 Communications
Messages you send to our support team, review text you write, and any offline booking notes.
2.7 Push notification tokens
When you allow push notifications on iOS or Android, we store your device's FCM/APNs token to send booking confirmations and important updates. You can withdraw permission at any time in your device settings.
3. How We Use Your Data
We use your data only for the following purposes:
- Creating and managing your account
- Processing bookings and payments
- Verifying host identity (KYC) and approving listings
- Sending booking confirmations, receipts, and booking reminders
- Showing you relevant stays and experiences near you (location-based suggestions)
- Resolving disputes and responding to support requests
- Detecting and preventing fraud and abuse
- Improving our products through aggregated analytics
- Complying with legal obligations
We do not sell your personal data to third parties, use it for behavioural advertising on external platforms, or share it for purposes unrelated to the services above.
5. Mobile App Permissions
Our Android and iOS apps request the following permissions:
| Permission | Platform | Why we need it |
|---|---|---|
| Location (foreground only) | Android & iOS | Show stays near you; suggest your city in search. |
| Camera / Photo Library | Android & iOS (Host app) | Upload property photos and KYC documents. |
| Push Notifications | Android & iOS | Booking confirmations, reminders, and host alerts. |
| Internet | Android & iOS | Core app functionality — required to communicate with our servers. |
| Storage / Files | Android (Host app) | Read files selected for document upload. |
You can revoke any permission at any time in your device's Settings → Apps → Bezide. Revoking location permission means we cannot show distance-based results, but all other features remain available.
iOS-specific (App Store)
On iOS, we comply with Apple's App Store Review Guidelines and the App Privacy "Nutrition Labels". Our declared data usage in the App Store accurately reflects this policy. We do not use the IDFA (Advertising Identifier).
Android-specific (Google Play)
Our Android app complies with Google Play's Developer Policy including the Data Safety section. We request only the permissions necessary for core functionality and do not collect data in the background beyond what is disclosed here.
7. Data Retention
We retain your personal data for as long as your account is active, plus:
- Booking and payment records — 7 years (as required by Indian financial regulations)
- KYC documents — 5 years after account closure (as required by applicable law)
- Crash logs and analytics — 90 days rolling
- Deleted account data — fully purged within 30 days of deletion, except where retention is legally required
8. Your Rights
Under the DPDP Act and applicable law, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate data.
- Erasure — request deletion of your account and personal data (subject to legal retention obligations).
- Portability — receive your data in a machine-readable format.
- Withdraw consent — at any time, for any processing based on consent (e.g., marketing emails, push notifications).
- Grievance redressal — lodge a complaint with our Data Protection Officer (see Section 12).
To exercise any right, email us at hello@bezide.com from the address linked to your account. We will respond within 30 days.
9. Security
We protect your data using industry-standard measures: TLS encryption in transit, encrypted storage for sensitive fields (passwords are bcrypt-hashed, KYC documents are encrypted at rest), access controls limited to authorised personnel, and regular security reviews.
No system is 100% secure. If we detect a data breach that affects your rights, we will notify you and the relevant authorities within the timeframes required by law.
10. Children's Privacy
Bezide is not intended for users under the age of 18. We do not knowingly collect personal data from children. If you believe a child has created an account, please contact us and we will delete the account promptly.
11. Policy Changes
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and/or an in-app notice at least 7 days before the changes take effect. The "Effective date" at the top of this page always reflects the current version.
Continued use of Bezide after the effective date constitutes acceptance of the revised policy.
12. Contact Us
For privacy questions, data requests, or grievances, contact our Data Protection Officer:
If you are not satisfied with our response, you may lodge a complaint with the Data Protection Board of India once it is constituted under the DPDP Act.